1. MAURA will use Pos Laju as courier service when your address is within Malaysia.
  2. Delivery fees.
    -MAURA delivers across Malaysia! The shipping rates are as follows:
         a. Peninsular Malaysia: RM10 per order
         b. Sabah & Sarawak: RM13 per order
    -Enjoy FREE shipping if you hit the minimum purchase amount:
         a. Peninsular Malaysia: RM50
         b. Sabah & Sarawak: RM50
  3. If your address is outside Malaysia, kindly contact customer services MAURA for more accurate mailing fees.
  4. MAURA will ship out your parcel within 24 hours from the time of payment completed (excluding weekends, Malaysia/state public holidays). Any delay in ship out time, MAURA will issue a notice on social media platform (Facebook, Wechat Official Account or Instagram).
  5. Delivery takes 1-5 working days. Peak hours such as Chinese New Years, Hari Raya Aidilfitri, or 11.11 or 12.12 mega sales period may result a slow delivery. (1-5 working days is an estimation, the actual delivery times will still vary based on the courier company, route, manpower or weather condition).
  6. MAURA do not provide self collection at store.
  7. Both customers and MAURA are unable to select/specific the delivery day/times as the delivery is arrange by the courier company.
  8. Customers compulsory to provide accurate and completed delivery details such as name, contact number, full address (include postal code and state).
  9. Orders with incomplete and/or incorrect delivery details may result in delay or re-mailing. And as such, customers need to bear the re-mailing fees.
  10. Any lost of parcel during the delivery (based on the tracking status from Pos Laju as standard), MAURA will bear the re-mailing and arrange second time delivery.
  11. Delivery will made based on the first come first serve basic.
  12. MAURA will combine the orders with the same address in the same day into one package. If you need to separate the package, please contact MAURA customer service.
  13. Orders for different days, but sending to the same address will separate into two packages.
  14. By using this site, you are agree with the shipping policy stated in www.maura.com.my
  15. MAURA reserve the right to change the shipping policy without prior notice.