- MAURA will use Pos Laju as courier service when your address is within Malaysia.
- Delivery fees.
-MAURA delivers across Malaysia! The shipping rates are as follows:
a. Peninsular Malaysia: RM10 per order
b. Sabah & Sarawak: RM10 per order
-Enjoy FREE shipping if you hit the minimum purchase amount:
a. Peninsular Malaysia: RM100
b. Sabah & Sarawak: RM100
- If your address is outside Malaysia, kindly contact customer services MAURA for more accurate mailing fees.
- MAURA will ship out your parcel within 24 hours from the time of payment completed (excluding weekends, Malaysia/state public holidays). Any delay in ship out time, MAURA will issue a notice on social media platform (Facebook, Wechat Official Account or Instagram).
- Delivery takes 1-5 working days. Peak hours such as Chinese New Years, Hari Raya Aidilfitri, or 11.11 or 12.12 mega sales period may result a slow delivery. (1-5 working days is an estimation, the actual delivery times will still vary based on the courier company, route, manpower or weather condition).
- MAURA do not provide self collection at store.
- Both customers and MAURA are unable to select/specific the delivery day/times as the delivery is arrange by the courier company.
- Customers compulsory to provide accurate and completed delivery details such as name, contact number, full address (include postal code and state).
- Orders with incomplete and/or incorrect delivery details may result in delay or re-mailing. And as such, customers need to bear the re-mailing fees.
- Any lost of parcel during the delivery (based on the tracking status from Pos Laju as standard), MAURA will bear the re-mailing and arrange second time delivery.
- Delivery will made based on the first come first serve basic.
- MAURA will combine the orders with the same address in the same day into one package. If you need to separate the package, please contact MAURA customer service.
- Orders for different days, but sending to the same address will separate into two packages.
- By using this site, you are agree with the shipping policy stated in www.maura.com.my
- MAURA reserve the right to change the shipping policy without prior notice.