Kindly take some time to read our terms and conditions to ensure a fuss free and enjoyable shopping experience. By using this site, you are agree with the terms and conditions or policy in www.maura.com.my

General
  • Our working days are GMT (UTC+08:00) 9am to 6pm Mondays to Fridays, excluding weekend and Malaysia/state public holidays.
  • For sales/order enquiries, kindly Wechat/Whatsapp/SMS MAURA at 011-51161788(Mandarin Speaking) or 011-51163788(Malay Speaking) or email us at 1788maura@gmail.com
  • We will attend to your message (Wechat, Whatsapp Facebook Messenger, SMS) within 1 hours and email within 48 hours. Therefore, MAURA encourage you to use Wechat, Whatsapp, Facebook messenger or SMS for the fast response.
  • All customer who have an account with us will automatically added to our e-mailing listing.
Before your order
  • Kindly ensure you have created an account with us in order to purchase.
  • Coupon or Voucher amount must be consumed at MAURA platform and cannot be converted to cash.
  • Please select the correct items in the correct quantity before checking out.
  • Ensure that all your details (eg. recipient name, address, contact number etc.) provided are accurate. Incorrect information provided will result in a bounced mail which will incur a re-mailing fee.
  • Kindly ensure your full and correct address is provided (compulsory to have postal code and state). Orders with incomplete and/or incorrect address may result in lost or delayed mail. And as such, MAURA is unable to accept any responsibility.
  • A re-mailing fee will impose should there be a failed/missed delivery due to incorrect/incomplete address provided, or any other reasons resulting in a bounced mail.
  • If you have a voucher/discount code or angpao, please input the code before checking out for discount to be valid. No refunds will not be made for orders where code(s) are not entered at point of purchase.
  • Kindly ensure all required information are submit during the payment process to avoid any delays in mailing out your orders.
  • Mailing days on weekdays only, excluding weekends, Malaysia or state public holidays.
  • MAURA reserves the right to accept or reject any order(s).